Securely buy, sell and transfer physical gold and silver via digital certificates with GoldPass
GoldPass is only available in Australia and U.S.A app stores and offers the capability to transact gold and silver in either Australian or US Dollars.
GoldPass trading app for investors
Download our free GoldPass app and securely buy and sell gold and silver via digital certificates.
The app also allows investors to instantly transfer gold and silver to other GoldPass users. With a minimum investment of 0.00001oz and no maximum investment limit, this option is equally suitable for new or seasoned investors.
The Perth Mint’s latest investment platform, powered by Trovio technology, offers investors the trusted quality for which Perth Mint products are renowned with the flexibility and convenience to access their wealth at any time.
Transact gold or silver in AUD or USD. An excellent option for global investors or those wishing to gain exposure to these metals in USD terms.
All GoldPass digital certificates are 100% backed by physical Perth Mint gold and silver stored in its central bank grade vaults, with the weight and purity of every ounce guaranteed by the Government of Western Australia.
GoldPass digital certificates are an alternative to cryptocurrency investments.
Using GoldPass, investors may buy Perth Mint unallocated gold and silver and redeem their metal holdings at any time for cash or delivered physical bars.
Where is GoldPass available to download?
GoldPass is available for download in both the Apple App Store and Google Play Store in Australia and the United States.
What currencies can GoldPass trade in?
GoldPass is available in AUD and USD with plans to expand into other currencies in the future.
What products does GoldPass offer?
Gold and silver are available to buy, sell and transfer in GoldPass. The unallocated gold or silver held in the investor’s GoldPass account is covered by The Perth Mint’s Western Australian Government Guarantee.
What is the minimum investment? The maximum investment?
The minimum investment cost is less than 5 cents, for gold investors they can purchase for as little as 0.00001 oz. There is no limit on the maximum investment.
What bank accounts can be used for GoldPass setup?
The name of the bank account registered to your GoldPass account must match your GoldPass account name. Due to regulatory restrictions only one nominated bank account can be used for deposits or withdrawal of funds to your GoldPass account.
For an individual GoldPass account, the bank account must be in the name of the individual.
For a SMSF, Company or Trust GoldPass account, the bank account name must match that of the legal entity name of the SMSF/Trust.
Can I set up a joint GoldPass account?
Currently it is not possible to set up a joint account.
Can I set up a GoldPass account in the name of a SMSF or Trust?
Yes, it is possible to set up a GoldPass account in the name of an individual, SMSF, Company and Trust in Australia and the United States.
Do I require ID verification?
Yes, your identity must be verified before any transactions can be processed. This requirement applies to individuals as well as SMSF, Company or Trust account types.
In most individual cases, the registration and ID verification can be completed within minutes of downloading the app. If more information is required to complete the verification, one of our customer service representatives will contact you to discuss a manual verification process.
All SMSF, Company or Trust applicants will be contacted by one of our customer service representatives and verified manually.
I don't have the type of ID required for identity verification. What do I do?
The identity verification process in the app asks for specific forms of identification in order to attempt to process the ID verification checks automatically.
If you do not possess the types of ID the system is asking input for, there are alternatives The Perth Mint can use to verify your ID manually.
Please contact The Perth Mint on +61 8 9421 7250 or at firstname.lastname@example.org for more information on how we can further assist you in this area.
Can I link my existing Perth Mint account to my GoldPass account?
Currently it is not possible to link any other account held at The Perth Mint with your GoldPass account. Only the funds and metal holdings held within the GoldPass account will be visible in the GoldPass app.
Any existing document, ID or account already held by The Perth Mint cannot be used when setting up a GoldPass account.
Can I transfer funds or metal holdings to another type of Perth Mint account?
Currently it is not possible to transfer metal or funds to a different Perth Mint account from the GoldPass account.
Can I send someone AUD or USD?
GoldPass only supports the sending of metals, i.e. gold and silver, not fiat currencies. This is due to regulatory restrictions.
Are GoldPass holdings covered by the Government Guarantee?
All digital certificates are 100% backed by physical Perth Mint gold or silver, with the weight and purity of every ounce guaranteed by the Government of Western Australia. All holdings are also 100% guaranteed by the Government of Western Australia.
What technology does GoldPass use?
Unique digitally secured certificates are minted cryptographically on Trovio’s servers, containing detailed ownership information over unallocated gold and/or silver stored at The Perth Mint. The digital certificates are stored in a digital vault and secured using bank-level technology and security.
What is digital gold and silver?
As legal ownership of physical precious metal is represented in a digital form, it is often referred to as ‘digital gold’ or ‘digital silver’. It is an innovative way to hold and trade gold or silver, at a competitive price point to alternative precious metal investments.
The technology also allows for enhanced functionality such as faster settlement times including instant transfers of metal.
How much is each certificate represented?
The sum total of all certificates held for each asset is presented as one total balance of holdings in the wallet, i.e. silver certificates and gold certificates. Certificates are of varying value dependent on value of assets held and are available to be viewed within each GoldPass account.
What fees and charges are applicable?
There is no fee charged on account balances nor any ongoing management fee. Certificate fees do apply on buy and sell transactions and vary depending on transaction value. There is no fee for sending gold or silver to other verified investors.
For full details of all fees and charges, please see Section 7 in our Terms and Conditions below.
How do I add funds to my account?
- Select ‘Bank’ and then ‘Deposit’.
- Take careful note of the account number listed.
- Execute a bank transfer to Perth Mint
- Once the funds are received, the App will credit the respective transfer to your account.
- You will receive a notification once funds are applied to your GoldPass wallet.
How do I withdraw my funds?
Before you can withdraw funds, you must verify your bank account. This will require you to provide details of a bank statement so that the account details you have submitted can be verified.
Once you have completed bank account verification, follow the steps below:
- Select ‘Bank’ and then ‘Withdrawal’.
- Enter amount to withdraw. This must be less than the total currency amount held in the app.
- Select ‘Review’ to check details are correct.
- Select ‘Back’ to cancel or ‘Withdraw’ to proceed.
How long does it take for deposited funds to hit my GoldPass wallet?
Deposit times vary depending on the source of the funds.
Generally speaking, funds should arrive into your GoldPass wallet within two business days but are usually received much faster than that.
You will receive a push notification on your smartphone when the funds are added to your wallet.
If you are experiencing a delay in funds arriving, please double check the account number used when you performed the deposit by navigating to the ‘Bank’ and then ‘Deposit’ screen in GoldPass. If the numbers don't match, please contact support via email@example.com for further assistance.
How do I buy gold or silver?
Once you have funded your account, you can buy gold or silver instantly:
- Select ‘Buy/Sell’
- Select ‘Buy/Sell Gold’ or ‘Buy/Sell Silver’
- Select ’Buy’
- Enter amount in weight (oz) or Cost ($) dollar amount (Cost)
- Request quote
- Select ‘Back’ to cancel or ‘Confirm’ to proceed
Where is my metal held?
All GoldPass digital certificates are 100% backed by The Perth Mint’s physical gold or silver stored in its central bank grade vaults in Perth, Western Australia.
How to I redeem the unallocated metal in my account for physical gold or silver?
Within the app, select more ‘Collect Physical’ in the menu on the home screen. You will receive instructions and relevant information to complete in order to action the request if you have a sufficient balance to convert to physical.
Hit ‘Request Quote’ and one of our customer service representatives will be in contact via email to action your request and provide any quotes or associated fees. Fabrication fees and freight charges will apply. Freight quotes are assessed on a request basis and are dependent on the value and destination of the shipment.
See the table below for fabrication fees.
||FINE OZ PER UNIT
|Gold 1oz bar
|Gold 5oz bar
|Gold 10oz bar
|Gold 1kg bar
|Silver 1kg bar
What is the timeframe for redeeming physical gold and/or silver?
If the particular product that the investor wants to take delivery of is in stock, it is available for immediate delivery or collection. Please allow five to seven working days for freight within Australia. (As above, fabrication and freight charges will apply.)
GoldPass is asking me for my PIN/pattern but I have yet to set one?
If GoldPass is asking for a PIN or pattern to unlock the app, this is the same PIN/pattern used to unlock the device itself.
GoldPass uses the native security of the user’s phone device in order to lock the app. This enables GoldPass to use the most secure biometrics offered by the device, such as fingerprint and facial recognition.
Where is the log off function?
There is no specific log out button.
When you exit the app, or navigate away from the app, the GoldPass system automatically locks your account after a short time, in the same manner another app may log you out.
I lost my mobile device.
Rest assured, access to your account in GoldPass on your lost device is protected by your mobile device security.
For additional security, please contact support on +61 8 9421 7250 from 8.30am to 5pm AWST or at firstname.lastname@example.org. We will block access to the GoldPass app on your lost device until you regain access or open a new account.
I want to change my phone number/bank account details or address.
To amend the details associated with your account, please contact support on +61 8 9421 7250 from 8.30am to 5pm AWST or at email@example.com and we'll update your details.
What is PMGT and how do I interact with it from GoldPass?
PMGT is a Trovio product. Please see the FAQs on the PMGT website.
I receive an error message when trying to access the app – ‘Setup failed’ or connection error.
The most likely reason a user encounters the ‘Setup Failed’ error is due to their device operating system not meeting minimum requirements.
In accordance with Google and Apple's guidelines, and to ensure optimal security and reliability, GoldPass has inherent minimum device requirements as follows:
- The minimum Android operating system supported will be Android 6.
- The minimum Apple operating system supported will be iOS 12.
Users currently running GoldPass on older software will need to perform a system update to ensure continued access to GoldPass.
Users on devices released prior to 2014 may find that they are no longer supported by Google and Apple and are unable to perform a system update. In this scenario, accounts must be migrated to a newer device to continue accessing GoldPass.
We encourage all users to update GoldPass to ensure continued secure access to the app.
I didn’t receive the SMS when registering/logging in to GoldPass?
If the SMS message is not being received when trying to register/login to GoldPass, it is most likely caused by the mobile phone device’s spam filter blocking the incoming GoldPass SMS.
Most commonly, the list of blocked numbers can be accessed from the menu/settings in the Contacts area of a smartphone. From here simply remove the GoldPass contact from the blocked list. The SMS should now be received on the next attempt.
What are the terms and conditions for GoldPass?
Download and read the GoldPass terms and conditions here.
Download and read the GoldPass-PMGT terms and conditions here.
Download and read the terms and conditions for the promotion held at the 2019 Diggers and Dealers Mining Forum here.
How do I contact support?
There are multiple options available:
- In the app: Select ‘?’ > ‘Report a problem’ > Write a description of the problem >‘Send’.
- Send an email to firstname.lastname@example.org.
- Call +61 8 9421 7250 Monday to Friday, 8.30am to 5pm AWST (GMT+8).