Depository online communication

How do I communicate with The Perth Mint?

For further information on Depository Online, opening an account, or general adminstrative queries on your account, please use the form on our Contact Us page or contact our Depository Services team on:

Tel: +61 8 9421 7250
Fax: +61 8 9221 7074

Our office hours are 8:00am to 5:00pm Monday to Friday Australian Western Standard Time, not including public holidays (the best time to call is between 8:30am and 4:30 pm).

Can I come to your office to discuss Depository Online

Personal appointments to open or discuss your account with a member of our Depository Services team are available from 9:00am to 3:00pm Monday to Friday. Bookings are essential, so secure your consultation time by telephoning +61 8 9421 7250.

How quickly will you respond to my emails?

Due to the nature of our business and the large number of telephone calls that we receive during normal working hours, we are unable to offer immediate response to email or fax but will attempt to reply as soon as possible. If timing is important then please telephone us.

How can I white list your emails?

We use the Internet (website and e-mail) as the primary means of communicating with you. Please always make sure we have your correct email address and you have a functioning and secure e-mail account at a good and reliable provider to which only you have access.

As we send a lot of emails to keep our many customers informed, it is possible that mail providers and filters can incorrectly categorise The Perth Mint as spam. To avoid this, white list our email (often as simple as adding us to your address book).