Frequently asked questions
STAGE 4 RESTRICTIONS METROPOLITAN MELBOURNE AS OF 3/08/2020
Please note that while Australia Post will continue to operate throughout Stage 4 restrictions in Melbourne in line with government regulations, Australia Post has advised of significant delays due to the increase in parcel volumes within the State. There is therefore a delay of up to 3 days for deliveries in Victoria.
Where an order is destined for a Melbourne secure depot, a member of our Customer Service team will liaise directly with the customer to determine if they able to collect or if the parcel/s should be held at the Mint until regular operations are resumed.
Please be advised that due to the high volume of orders the processing and delivery and collection times are longer than usual. We are working as quickly as possible and apologise in advance for any inconvenience this may cause. Additionally, our freight service providers have modified some of their practices due to the changing impact of the Coronavirus. These changes have been designed to protect the community and their staff members.
Delivery service delays and suspensions: A number of regions have been subject to some delivery disruptions and in some areas there are service suspensions. Where service suspensions are in place we will endeavour to hold the parcel and only dispatch when services are resumed.
Accepting delivery: Some service providers may only check your identification and not require you to sign for your delivery.
This is an ever-changing situation and you will find the most up-to-date information on each of the service providers we use via the links below:
Australia Post International
Fedex - Some regions are subject to service suspensions. Please check the service updates tab for more information.
BULLION - LIMITED STOCK AVAILABLE
Due to overwhelming demand for our products during this time we are out of stock of many items and some will be subject to considerable delays before they become available again.
- Silver Bullion Coins: We have very few products still available and will focus our efforts on manufacturing the 2020 Kangaroo 1oz Silver Bullion Coins
- Gold Bullion Coins: We currently have 2020 Kangaroo 1oz and 1/10oz Gold Bullion Coins available and this will be our ongoing focus during this period.
- Cast and Minted bars: Are currently out of stock and at this time we cannot take orders for any size while we work to satisfy the current backlog of orders.
Receive an update as products become available by subscribing to our newsletter here and selecting the newsletter type ‘Bullion’.
THE PERTH MINT SHOP (310 HAY STREET, EAST PERTH)
With the easing of WA’s COVID-19 restrictions, The Perth Mint is pleased to advise that its luxury jewellery, coin and giftware showrooms have re-opened to the public from 9am to 5pm, Monday to Friday. Bullion sales and buyback services have resumed in our Bullion Trading Room.
The Perth Mint Exhibition, Café and Corporate Functions business will remain closed until further notice.
To minimise risk to the public and its staff, and to safeguard its essential production services, the Mint wishes to advise that the following precautions will be enforced:
- Temperature testing for all visitors
- Social distancing (4 square metres per person)
No services will be available at The Perth Mint Shop and Exhibition on weekends and public holidays until further notice.
Please note that there are currently renovations in progress which may cause slight disruption.
The Perth Mint apologises for any inconvenience and thanks you for your patience and support while we work through the challenges presented by the ongoing situation.