Shipping and delivery
You can buy with confidence from The Perth Mint because we want you to receive your order as quickly and safely as you do.
Retail, coin and bullion orders can be dispatched to locations within Australia or internationally. You can. find out more about which countries we ship to in our FAQs. For updates to anything impacting deliveries such as COVID-19, please check our Latest notices page.
Flat rate charges
We charge a flat rate for retail and coin orders. These are:
- Domestic AUD 10
- International AUD 35 (subject to parcel values)
- Free worldwide shipping for orders over AUD 300.
Bullion shipping and delivery
Secure delivery of your valuable investment domestically or internationally is our priority. See below for more information and delivery times.
Australian deliveries (under AUD 70,000)
Your online order value can be up to AUD 70,000.
For online and phone sales within Australia, you can expect delivery 24 to 72 hours from date of dispatch to most major centres. Some remote locations may require collection from the nearest depot.
A tracking number will be provided by email on the day of dispatch.
We use standard courier (StarTrack Airlock or TOLL Priority).
A shipping charge AUD 17.50 per kg of packed weight or part thereof, minimum charge AUD 17.50. We offer optional insurance at 1% (plus GST).
Additional security measures
Photo ID (passport or driver’s licence) and signature from the customer or person named on the consignment note is required on delivery or on collection.
If delivery is unsuccessful, the courier will leave a card with instructions on how to arrange collection or re-delivery.
- TOLL Priority: post office boxes cannot be used for Australian deliveries.
- StarTrack Airlock: only the consignee can collect the order. Deliveries to PO box addresses can be collected from your local Australia Post office.
For full details, refer to the Terms and Conditions, Section 8, Deliveries in Australia: Orders under AUD 70,000.
Australian deliveries (over AUD 70,000)
For larger orders, we arrange armoured three-day delivery (Brinks, Prosegur or Armaguard) from date of dispatch to verified business addresses, subject to approval, within metropolitan areas only.
Customer photo ID is required on delivery and insurance is included. Depot collection may be possible with prior approval.
For full details, refer to the Terms and Conditions, Section 8. Deliveries in Australia: Orders over AUD 70,000.
International (for deliveries ex Perth)
For international orders, expect delivery within two to five working days from date of dispatch, subject to customs formalities (excluding Malaysia, Indonesia and Thailand).
We use FedEx for international deliveries.
Deliveries to Malaysia, Indonesia and Thailand will be delivered via postal courier service to a maximum value of less than AUD 2,000.
Deliveries to Macau, Jordan and Japan are subject to the following maximum values: Macau AUD 300, Jordan AUD 700 and Japan AUD 25,000.
Individual parcels have a maximum value of AUD 30,000 with optional insurance calculated at 1%.
Post Office boxes cannot be used for international deliveries by FedEx.
A signature is required on delivery.
Shipping charges do not include overseas customs duties, foreign taxes or any other costs which may be associated with clearing goods through local customs. These fees are the sole responsibility of the customer, as is assisting local authorities with any information required for formal customs clearance in the county of destination.
Not all countries are activated for online sales. When ordering from a non-activated country orders can be placed via telephone: (61 8) 9421 7218.
For full details, refer to the Terms and Conditions, Section 9. International deliveries, Orders under AUD 30,000.
This can be arranged on a case by case basis.
Delivery requirements are determined and a specific quote provided. For full details, refer to the Terms and Conditions, Section 9. International Deliveries: Orders over AUD 30,000.
Shipping and collection of storage program holdings
The Perth Mint Depository safeguards your gold, silver and platinum holdings. However, you can arrange to collect your investment or have it shipped to you. Please download the Freight and collections guide, complete and return the relevant forms to get the process started.
What are the delivery/collection procedures?
1 Submit forms
Read the Freight and collection guide, complete and return the forms.
2 Delivery quote
We will obtain a specific quote for your delivery request based on value, weight and destination. This quote is valid for 30 days. Quotes are free, with no obligation. Once you have accepted the freight quote in writing, no changes can be made and all costs will be due. Public holidays, stock takes and seasonal closures may affect collection and delivery times.
3 Convert to allocated
If you hold unallocated or pool allocated metal you must get the precious metal converted to allocated cast bars. Note that some products may be temporarily unavailable.
4 Pay fees
All outstanding fabrication, storage and freight costs must be paid before delivery or collection. The Perth Mint Depository does not offer retail sales. Clients that collect metal within three months from the date of purchase will incur a three month storage charge
5 Dispatch metals
We will dispatch your metal as quickly as possible. Flight schedules and other freight issues may cause delays outside The Perth Mint’s control.
6 Be available for delivery
Deliveries can only be made to physical addresses (if under AUD 70,000) or secure carrier depots, not PO box numbers, for security reasons. The metal can only be shipped to you or collected by you, not a third party.
How do I collect unallocated bars?
If you hold unallocated metal, it will need to be fabricated into bars prior to delivery or collection. We offer a range of bars, subject to availability at the time of the request. Visit our fees page for more information.
Helpful information can also be found in the downloadable Freight and collection guide.
Is my holding insured during shipping?
We offer insured and uninsured delivery options. A completed ‘Request for freight quote’ form is required to begin the process. For an uninsured quote, send the unsecure transport waiver. Forms can be found in the Freight and collections guide.
Can I arrange my own freight?
Yes. A completed ‘Client arranged freight’ form is required to begin the process. The form can be found in the Freight and collection guide.
Can I come in to The Perth Mint and pick up my holding?
Yes. Appointments are essential and can be arranged from 9.30am-1pm (AWST) Monday to Friday.
A completed Request for collection form is required to begin the process. You can find the form in the Freight and collection guide.
How much will freight cost?
Freight costs are determined by destination, value and weight. We obtain a quote specific to your delivery and whether you have selected the insured or uninsured option.
Quotes are free and without obligation.
How much will collection cost?
There is no cost for collection. Collection is only available after all outstanding fees are paid and unallocated metal has been converted to allocated.
Can my metal be delivered anywhere?
Metal will only be delivered to your listed account address, unless:
- A depot collection has been arranged due to the value of the shipment.
- The secure carrier requests a commercial address, in which case you must be present to sign and accept the delivery.
- You have an account with another depository in the same name as your Perth Mint account. Written evidence of this account must be provided.
Ability to deliver to your location will be confirmed by the freight company. We are unable to deliver to the countries listed below.
How do I get Perth Mint Certificate Program metal delivered?
If you are in our certificate program, your certificates must be signed and returned before metal can be collected or dispatched. Please contact your approved distributor for more information.
Can I request a specific date and time for delivery?
We are unable to guarantee delivery on a specific date or time. Delays may occur due to bad weather, aircraft problems and other events out of our control. Delivery times will vary from three days to four weeks and in some instances may be longer.