Latest notices from The Perth Mint

Important service update

End of year dispatch

To receive your order in time for the new year, please note the dates below. 

• Final dispatch: 19 December 2025
• Dispatch resumes: 5 January 2026

Secure carrier shipments during this period will be considered on a case-by-case basis.

High call volumes

Our enquiry volumes are higher than usual, resulting in longer response times across the business including Customer Operations, Depository, in-store and online. We're working hard to get back to you as quickly as possible. 

Where possible we encourage you to use our Enquiry and feedback form. Thank you for your patience and understanding.

In-store wait times

Due to influx of visitors to our store, wait times for purchasing bullion have increased significantly. We are managing demand with a queuing system, which is reaching capacity much earlier than usual. We urge you to arrive early. 

It is imperative you note the ID requirements before your visit, or contact the customer operations team for guidance to ensure you understand the requirements.

New phone number

To make it easier for customers to contact The Perth Mint, we have consolidated our phone numbers into one central number. Please visit our contact us page for our new phone number and enquiry form.

Pease listen carefully to the new prompts to ensure you are directed to the correct team.