Account FAQs

1. For buying jewellery, gifts, collector coins

If buying jewellery, gifts, collector coins or loose diamonds, you will need to register an account (guest checkout available for orders less than AUD that do not include bullion or loose diamonds).

The Online orders and enquiries team can assist with account set up, maintenance and technical enquiries. See contact details below. 

2. For buying bullion for delivery or click and collect

All customers buying bullion must register an account and provide various forms of identification.

View Account and ID requirements for more information. 

You may be asked to provide documents to verify your identity and, where applicable, information pertaining to an organisation, trust or entity for which you are an authorised person. 

Identification documents that you could be asked to provide include: 

• passport
• birth certificate
• driver’s licence
• utilities statement
• statement from a bank or other financial institution
• trust deeds
• company registration documents.

 

The Customer Operations Team can assist with account set up, verification and changes to account details when buying bullion.

The Online orders and enquiries team can help with questions about orders (including bullion) and technical difficulties.

Follow these steps to set up an account as a new online customer for delivery or click and collect orders:

1. Select the Login/Register from the top of any page.
2. Select Register under new customer.
3. Complete the fields in the Account registration form, including name, phone, number and email. You will receive an email verification code.
4. Enter your verification code.
5. Create a password.
6. Choose whether you would like multi-factor authentication as an additional security measure on your account.
7. Once created, you will be logged in to your account.

Should you have any trouble setting up your account, please contact our online orders and enquiries team.

We will need to verify your identify for bullion orders of AUD 2,000 or more in accordance with Australian Anti-Money Laundering/Counter-Terrorism Financing  regulations. 

Additionally, as part of our efforts to improve our governance performance, we have been updating our Anti-Money Laundering/Counter-Terrorism Financing compliance with a program of works and upgrading of historic practices that are no longer fit for purpose.

Find out more on the following pages: 

1. Account and ID requirements 
2. Know your customer FAQs

 

If you upgrade your account through the website, you will be able to purchase bullion shortly after completing the upgrade. However, if your verification is unsuccessful or if you have difficulties completing this, our Customer Operations Team will be happy to assist you.

We offer sales of bullion for delivery to the following countries:

• Australia
• Hong Kong
• Indonesia
• Japan
• Jordan
• Republic of Korea
• Macao
• Malaysia
• New Zealand
• Saudi Arabia
• Singapore
• Thailand
• United Arab Emirates.

 

If you are not located in one of these countries, you will not be able to upgrade your account.

Alternatively, you may purchase from one of our distributors listed on the Find a distributor pages or consider opening a storage account with The Perth Mint Depository.

Your password must contain a combination of uppercase and lowercase letters, numbers and symbols and be a minimum of eight characters. Never share your password with anyone.

How to reset your password

There are two ways to change your password.

If logged in:

1. Go to My account and select the Change my password page and follow the instructions.

 

If logged out, follow the steps below:

1. Click Login/Register (top right of your screen)
2. Under Returning customer, click Login
3. Type in your email (sign in name) and select Reset password
4. Click Send verification code
5. Check your email for the code then enter verification code and click Verify code
6. Click Continue
7. Type in your new password, confirm password and click Continue
8. You will now be logged into your account.

 

Please contact us on the details below if you need assistance.

Multi-factor Authentication (MFA) is an optional method of authentication that requires you to provide two or more verification factors to login to your account, making it more secure. You will be sent verification codes to use during login.

It can be changed from the MFA reset page under My account.

Choose to receive your MFA verification codes by either:

• Email (recommended)
• Via the Microsoft Authenticator app
• Phone (SMS or call) * Charges may apply

 

What happens when I select an MFA option?

 

Email

When you provide an email address for MFA you will be emailed a code to confirm your account identity. Verification code emails will be sent from orders@perthmint.com  and clearly indicate they are from The Perth Mint. Please note this code will expire after five minutes at which point you will need to request a new code be sent. You can attempt this five times before getting an authentication error, at which point you can return to the Login/Register page and try again..

Phone (SMS and call)

Choose to receive a phone call or a text message to confirm your account. The phone call will come within 10 seconds of selection and will be from an American phone number.

The SMS mobile code will come from sender msverify or Microsoft and the text will indicate the message has been sent to verify your Perth Mint account. The code will expire after three minutes, at which point you will need to request it be resent. You can attempt this three times before getting an authentication error, at which point you can return to the Login/Register page and try again.

Microsoft authenticator app

When you choose the Microsoft authenticator app to receive codes, follow the instructions in the registration process to add Gold Corporation to your list of accounts (you can rename this in the app if you wish).

You may need to download the app if you are not already using it. As you will be required to scan a QR code to use the app, it may be easier to set up the account on your desktop and scan the code with your mobile device, if you are unable to scan a QR code from your device while using it.

The code will change every 30 seconds in the app. You can attempt this six times before getting an authentication error, at which point you can return to the Login/Register page and try again.

I haven’t received my code, what do I do?

Please check the email address or phone number is correct. If you need to update this, please contact the relevant team below. Verification emails may also land in your spam folder so please check there.

Having issues?

For any technical issues contact: 

If you are trying to buy bullion and need to update contact details contact: 

 No. You can choose to set up an account but it is not a requirement.

Yes. You will need to set up an account. View Buy and sell gold for more information including ID requirements before you visit. 

Yes. You will need to set up an account. View Sell your gold jewellery for more information including ID requirements before you visit

No. This is a separate account and cannot be used for transactions in the bullion trading room at The Perth Mint Shop. View Buy and sell gold pages for more information including ID requirements before you visit. 

What will I be asked to provide? 

This will depend on your customer type. View the Account and ID requirements page for full information.

You may be asked to provide documents to verify your identity and, where applicable, information pertaining to an organisation, trust or entity for which you are an authorised person. 

Identification documents that you could be asked to provide include: 

• passport
• birth certificate
• driver’s licence
• utilities statement
• statement from a bank or other financial institution
• trust deeds
• company registration documents.

For more information about products at the bullion trading room at The Perth Mint Shop, visit the Buy and sell gold pages or contact the team below:

For more information about opening an in-person account and the ID requirements, visit the Account and ID requirements page or contact the team below:

The Perth Mint Depository offers several options. Please refer to the Investment products page for more information about storage accounts.

For more information about account types, fees and charges, please contact the team below: 

For more information about the ID requirements and application process for a Depository account for storage please contact the team below: 

No. This is a separate account and cannot be used for to store precious metal with The Perth Mint Depository. View the Investment products page for more information about account types. 

For updates and more information about your application for a Depository account, please contact the team below:

For all technical difficulties, contact the Depository team.

 

For more information regarding The Perth Mint Depository please refer to the Information about gold and silver storage page.

If you would like Depository product information, contact the team below: 

If you would like account ID requirement information, contact the team below:

Updates to account details for any account held by The Perth Mint Depository can be made by the team below:

Yes. All customers selling precious metals to The Perth Mint Refinery need to have an account. Refer to Account and ID requirements for more information.

General enquiries that are not account related can be directed to the team below: 

All account related enquiries can be directed to the team below: