Account frequently asked questions
Need help resetting your password or signing in for the first time, see below for some of the most commonly asked questions and helpful video guides.
I am an existing account holder, what should I expect when I login for the first time?
Account holders logging in for the first time will need to take the following steps:
- Reset your password the first time you login. Video: How to reset your password
- Set up multi-factor identification the second time you login.
- Once you are logged in, click on My account (top right corner) and check your account details are correct by clicking My details and completing any required information.
- If you would like to buy bullion you will need to upgrade your account and may be requested to verify your identity. Please see below for more information on upgrading your account or visit the How to buy bullion page.
Why do I need to update some of my details?
As you may know, we have had a major upgrade of our business systems. Unfortunately, certain personal information could not be transferred between our systems for security purposes. We apologise for the inconvenience but hope you will enjoy our new enhanced website.
Why do I need to upgrade my account and/or verify my identity to buy bullion when I was able to buy it previously?
As you may know, we have had a major upgrade of our business systems. Unfortunately, certain personal information could not be transferred between our systems for security purposes.
We will need to verify your identify for bullion orders of AUD 2,000, in accordance with Australian Anti Money Laundering and Counter Terrorism Financing regulations. In most cases this step is easier than before.
Find out more here visit the Account and ID requirements page.
If you upgrade the account through the website, you will be able to purchase bullion shortly after completing the upgrade. However, if your verification is unsuccessful or if you have difficulties completing this, our Customer Care team will be happy to assist you.
Why can’t I upgrade my account after selecting my country?
We offer sales of bullion for delivery to the following countries:
- Hong Kong
- Republic of Korea
- New Zealand
- Saudi Arabia
- United Arab Emirates
If you are not located in one of these countries, you will not be able to upgrade your account.
Why do I need to reset my password when I login to the new website for the first time?
We have upgraded our business systems and part of the upgrade has introduced multi-factor authentication for all accounts. Resetting your password helps us validate your account details prior to setting up MFA.
What are the requirements for a password?
Your password must contain a combination of uppercase and lowercase letters, numbers and symbols and be a minimum of eight characters. Never share your password with anyone.
How do I reset my password?
To change your password, log out of your account and follow the prompts on the Login/Register panel (Returning customer) after clicking Login.
You will be guided through the steps below:
- Click Logout (top right corner of your screen)
- Click Login/register (top right of your screen)
- Under Returning customer, click Login
- Type in your email (sign in name) and select Reset password
- Click Send verification code
- Check your email for the code then enter verification code and click Verify code
- Click Continue
- Type in your new password, confirm password and click Continue
- You will now be logged into your account.
Your new password must contain a combination of uppercase and lowercase letters, numbers and symbols and be a minimum of eight characters long. Never share your password.
What is multi-factor authentication (MFA)?
Multi-factor Authentication (MFA) is a method of authentication that requires a user to provide two or more verification factors to login to an account, making the account more secure. You will be sent verification codes to use during login. Most major companies now support MFA as an added layer of protection when accessing accounts.
What options are there for MFA?
For your convenience, you can choose to receive your MFA verification codes by either:
- Email (recommended)
- Via the Microsoft Authenticator
- Phone (SMS or call) * Charges may apply
Please note, you are unable to change your selection without contacting our Customer Care team.
Can I change the MFA method I’ve selected later?
Unfortunately, once an MFA method has been selected it can only be updated by contacting our Customer Care team. To avoid difficulties please ensure you have access to the email address or phone number you provide for MFA.
We suggest using email or the Microsoft Authenticator app for your MFA to avoid any costs associated with international calls used to confirm your account.
What happens when I select an MFA option?
When you provide an email address for MFA you will be emailed a code to confirm your account identity. Verification code emails will be sent from email@example.com .
Please note this code will expire after five minutes at which point you will need to request a new code be sent. You can attempt this five times before getting an authentication error, at which point you can return to the Login/register page and try again or contact Customer Care.
Phone (SMS or call)
Choose to receive a phone call or a text message to confirm your account. The phone call will come within 10 seconds of selection and will be from an American phone number.
The SMS mobile code will come from sender msverify or Microsoft and the text will indicate the message has been sent to verify your Perth Mint account. The code will expire after three minutes, at which point you will need to request it be resent. You can attempt this three times before getting an authentication error, at which point you can return to the Login/register page and try again or contact our Customer Care team.
Microsoft authenticator app
When you choose the Microsoft authenticator app to receive codes, follow the instructions in the registration process to add Gold Corporation to your list of accounts (you can rename this in the app if you wish). You may need to download the app if you are not already using it.
The code will change every 30 seconds in the app. You can attempt this six times before getting an authentication error, at which point you can return to the Login/register page and try again or contact our Customer Care team.
I haven’t received my code, what do I do?
Please check the email address or phone number is correct. If you need to update this, please contact our Customer Care team. Verification emails may also land in your spam folder so please check there.
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