Account frequently asked questions
How do I set up a new account?
Follow these steps to set up an account as a new customer at The Perth Mint.
- Select the Login/register from the top of any page.
- Select Register under new customer.
- Complete the fields in the Account registration form, including name, phone, number and email. You will receive an email verification code.
- Enter your verification code.
- Create a password.
- Choose whether you would like multi-factor authentication as an additional security measure on your account.
- Once created, you will be logged in to your account.
Should you have any trouble setting up your account, please contact our customer care team who will assist.
Customer Care Team
Why do I need to upgrade my account and/or verify my identity to buy bullion?
We will need to verify your identify for bullion orders of AUD 2,000 or more in accordance with Australian Anti Money Laundering and Counter Terrorism Financing regulations.
Additionally, as part of our efforts to improve our governance performance, we have been updating our Anti-Money Laundering/Counter Terror Financing (AML/CTF) compliance with a program of works and upgrading of historic practices that are no longer fit for purpose.
Find out more on the following pages:
If you upgrade your account through the website, you will be able to purchase bullion shortly after completing the upgrade. However, if your verification is unsuccessful or if you have difficulties completing this, our Customer Care team will be happy to assist you.
Online orders and enquiriesAvailable 8.30am–5pm AWSTAustralian callers (tollfree)International callers
Why can’t I upgrade my account after selecting my country?
We offer sales of bullion for delivery to the following countries:
- Hong Kong
- Republic of Korea
- New Zealand
- Saudi Arabia
- United Arab Emirates
If you are not located in one of these countries, you will not be able to upgrade your account.
Alternatively, you may purchase from one of our distributors listed on the Find a distributor pages or consider opening a storage account with The Perth Mint.
What are the requirements for a password?
Your password must contain a combination of uppercase and lowercase letters, numbers and symbols and be a minimum of eight characters. Never share your password with anyone.
How do I reset my password?
There are two ways to change your password. You will be prompted to verify your email address using a code sent to the email you used to set up your account.
If logged in:
Go to My account and select the Change my password page and follow the instructions.
If logged out:
- Click Login/register (top right of your screen).
- Under Returning customer, click Login.
- Type in your email (sign in name) and select Reset password.
- Follow the instructions.
Your new password must contain a combination of uppercase and lowercase letters, numbers and symbols and be a minimum of eight characters long. Never share your password.
Should you need help, please contact us.
Customer Care Team
What is multi-factor authentication (MFA)?
Multi-factor Authentication (MFA) is an optional method of authentication that requires a user to provide two or more verification factors to login to an account, making the account more secure. You will be sent verification codes to use during login. Most major companies now support MFA as an added layer of protection when accessing accounts. You MFA option can be changed at any time using the MFA reset page under My account.
What options are there for MFA?
Multi-factor authentication is optional and can be changed from the MFA reset page under My account.
Choose to receive your MFA verification codes by either:
- Email (recommended)
- Via the Microsoft Authenticator app
- Phone (SMS or call) * Charges may apply
Can I change the MFA method I’ve selected later?
Yes. MFA is optional and can be changed from the MFA reset page under My account.
What happens when I select an MFA option?
When you provide an email address for MFA you will be emailed a code to confirm your account identity. Verification code emails will be sent from email@example.com.
Please note this code will expire after five minutes at which point you will need to request a new code be sent. You can attempt this five times before getting an authentication error, at which point you can return to the Login/register page and try again or contact Customer Care.
Phone (SMS or call)
Choose to receive a phone call or a text message to confirm your account.
The phone call will come within 10 seconds of selection and will be from an American phone number. Press the # key after answering the call and your account will be confirmed.
The SMS mobile code will come from sender msverify or Microsoft and the text will indicate the message has been sent to verify your Perth Mint account. The code will expire after three minutes, at which point you will need to request it be resent. You can attempt this three times before getting an authentication error, at which point you can return to the Login/register page and try again or contact our Customer Care team.
Microsoft authenticator app
When you choose the Microsoft authenticator app to receive codes, follow the instructions in the registration process to add Gold Corporation to your list of accounts (you can rename this in the app if you wish). You will need to download the app if you are not already using it.
The code will change every 30 seconds in the app. You can attempt this six times before getting an authentication error, at which point you can return to the Login/register page and try again or contact our Customer Care team.
I haven’t received my code, what do I do?
Please check the email address or phone number is correct. If you need to update this, please contact our Customer Care team. Verification emails may also land in your spam folder so please check there.
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