Terms and conditions for purchase of collector coins, gifts, diamonds and jewellery

1. General

1.1 Customer Eligibility

  1. Customers (Customers) may purchase Products offered for sale by The Perth Mint in accordance with these Terms and Conditions (Terms).
  2. Customers must be at least 18 years of age and have the legal capacity to enter into a binding contract.
  3. These Terms do not govern the purchase of Bullion Products  

1.2 Applicable law

  1. These Terms are subject to all applicable laws, including the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL).
  2. Nothing in these Terms excludes, restricts or modifies any statutory rights or remedies that cannot lawfully be excluded, restricted or modified.
  3. Without limiting clause 1.2(b), if the Customer is a “consumer” for the purposes of the ACL, Products may come with consumer guarantees that cannot be excluded. Where such a guarantee applies, The Perth Mint’s liability is limited, to the maximum extent permitted by law, to the resupply or replacement of the relevant Products or the cost of such resupply or replacement, at The Perth Mint’s election.

1.3  Definitions  

  1. In these Terms:
    1. Bullion Products means any bullion product including bullion coins, bullion cast bars, and bullion minted bars in gold, silver or platinum made available for purchase by The Perth Mint.
    2. Business Day means a day other than a Saturday, Sunday or public holiday in Western Australia.
    3. Cleared Funds means funds received by The Perth Mint for the purchase of the Products that are not subject to reversal, chargeback, recall, dishonour or restriction.
    4. Products means collector coins, gifts, diamonds and jewellery products or any product other than Bullion Products made available for purchase by The Perth Mint.
    5. The Perth Mint means Gold Corporation (ABN 98 838 298 431) of 310 Hay Street, East Perth, WA 6004, a statutory authority of the Government of Western Australia established under the Gold Corporation Act 1987 (WA), trading as The Perth Mint.
    6. Website means The Perth Mint website at perthmint.com.
  2. Other terms defined throughout these Terms are shown in bold and capitalised.

2. Purchase methods and order placement

2.1 Purchase methods

  1. The Customer may place an order for Products using one of the following methods (each a Purchase Method):
    1. online via the Website (an Online Order);
    2. by telephone on:   
      1800 098 817 (Australia)
      (+61 8) 9421 7218 (International)

      (a Telephone Order); or

    3. over-the-counter at:  
      The Perth Mint Shop
      310 Hay Street East Perth WA 6004 Australia

      (an In-Store Order). 

  2. The Perth Mint may impose or vary purchase limits, quantity limits or transaction limits at its discretion, including for operational, regulatory or security reasons.
  3. The Perth Mint does not permit third parties to place orders on behalf of Customers for the purpose of drop shipping or onward supply to end customers, nor does it permit orders to be placed using automated purchasing tools, bulk purchasing systems or other methods that may disrupt the normal operation of the Website or systems. Where The Perth Mint reasonably suspects such activity, it may decline or cancel the order and refund amounts paid.

2.2 General order requirements (all purchase methods)

  1. The Customer must ensure that all information provided in connection with an order is accurate, complete and up to date, including the delivery address, contact details, business name (if applicable) and any account or identification details required by The Perth Mint.
  2. The Perth Mint may decline or cancel an order at any time, acting reasonably and in good faith, including where:
    1. Products are unavailable or subject to supply, allocation or production constraints;
    2. payment cannot be verified or is not received within required timeframes;
    3. Customer identification or verification requirements are not satisfied;
    4. the order appears fraudulent or unauthorised;
    5. The Perth Mint elects to do so due to a material error referred to in clause 2.2(c); or
    6. completion would expose The Perth Mint to unacceptable risk.
  3. Without limiting the foregoing, if The Perth Mint identifies an obvious and material error in price, product description, tax, shipping or availability information, or if the Products are subject to a recall, withdrawal, or regulatory restriction, The Perth Mint may, acting reasonably:
    1. cancel the affected order or item and refund amounts paid; or
    2. contact the Customer to reconfirm the order at the correct details.
  4. The Customer acknowledges that collector coins described on the Website or in ordering materials by reference to a year-date may not necessarily indicate the year of release or the year of minting.
  5. All orders are subject to availability and final acceptance by The Perth Mint in accordance with these Terms.  

2.3 Online order and telephone order details

  1. Upon receipt of a Telephone Order or Online Order, The Perth Mint will issue an email to the Customer confirming that the order has been received (Order Receipt). The Order Receipt is a notification of receipt only and does not constitute acceptance of the order, availability or dispatch.
  2. The Order Receipt will include the following information (to the extent applicable to the relevant Purchase Method):
    1. the order reference number;
    2. order date;
    3. the list of Products ordered and their stated prices at the time of order placement;
    4. the total Product price and any quoted shipping charges; and
    5. the selected payment method or payment instructions.
  3. Once an Online Order or Telephone Order has been reviewed and accepted by The Perth Mint, The Perth Mint will issue an email confirming acceptance of the order (an Order Confirmation) to the Customer. A binding contract for the supply of the relevant Product(s) is formed only when the Order Confirmation is issued.
  4. The Order Confirmation may include a payment request setting out confirmed order details, delivery address and payment instructions. The Order Confirmation will not include applicable overseas customs duties, foreign taxes, additional clearance fees or bank charges, all of which are solely the responsibility of the Customer.
  5. The Customer must promptly review the Order Receipt and Order Confirmation and notify The Perth Mint immediately if any details are incorrect or incomplete. The Perth Mint is not responsible for delays, additional costs or delivery issues arising from incorrect or incomplete information supplied by the Customer, or if the Customer fails to promptly notify The Perth Mint of any discrepancy.

2.4 In-store order details

  1. For an In-Store Order, a binding contract for the supply of the relevant Product(s) is formed at the time the Customer completes the purchase at the point of sale, and The Perth Mint issues a Tax Invoice.
  2. The Tax Invoice issued in accordance with clause 2.4(a) will include the following information:
    1. the invoice number;
    2. invoice date;
    3. the list of Products purchased and their stated prices at the time of order placement; and
    4. the total price of the order.  

2.5 Minimum online order and telephone order

  1. For Customers residing in a member state of the European Union or in the United Kingdom, or where shipping is requested to those destinations, Online Orders and Telephone Orders are subject to a minimum order value of AUD 300 (excluding shipping and any other applicable charges).
  2. The Perth Mint may decline or cancel any Online or Telephone Order that does not meet this minimum order value.

3. Customer account and identification

3.1 Account requirements

  1. To purchase Products from The Perth Mint, the Customer must create and maintain a valid customer account in the relevant Purchase Method channel (each, an Account) if required pursuant to these Terms.
  2. The Perth Mint may require separate Accounts for different Purchase Methods. Accounts are not interchangeable across Purchase Methods.
  3. For Online Orders:
    1. the Customer may complete a guest checkout without creating an Account where the total order value is below AUD 5,000 (excluding loose diamonds); and
    2. where the order value is AUD 5,000 or more, or where the order includes Products excluded from guest checkout, the Customer must create and maintain a valid Account before the order can be processed.
  4. For Telephone Orders, the Customer must create and maintain a valid Account before placing an order.
  5. For In-Store Orders, the Customer is not required to create an Account in order to purchase Products.
  6. Where an Account is required, the Customer must ensure that all Account details are true, accurate and consistent with the Customer’s identification documents and any nominated bank account or payment details.
  7. The Perth Mint may refuse, delay or restrict the creation, activation or use of an Account where information provided is incomplete, inconsistent or cannot be verified.
  8. The Customer is responsible for maintaining the confidentiality of any login credentials and for all activities conducted through the Customer’s Account.

3.2 Identification checks

  1. The Perth Mint may request the Customer to provide identification where reasonably required for security, fraud prevention or verification purposes.
  2. For In-Store Orders with a transaction value exceeding AUD 5,000, The Perth Mint may sight a valid photographic identification document for verification purposes. The Perth Mint does not record or retain personal information from identification documents sighted for this purpose.
  3. Identification requirements for Click and Collect Orders are set out in clause 7.6.
  4. By providing identification information or documents, the Customer represents and warrants that:
    1. the Customer is authorised to provide that information; and
    2. the information is true, accurate and complete.
  5. The Customer consents to The Perth Mint collecting, using and disclosing personal information (including to third-party service providers) for the purposes of:
    1. verifying identity and authority to transact;
    2. administering the Customer’s Account and orders; and 
    3. complying with applicable laws. 
  6. The Customer consents to any third-party identity verification provider engaged by The Perth Mint accessing and using personal information about the Customer held by government agencies or other authorities for identity verification purposes.
  7. If identity cannot be verified using any method acceptable to The Perth Mint, The Perth Mint may refuse, delay or cancel the Account or order in accordance with these Terms.

4. Pricing

4.1 Pricing principles

  1. Product prices are subject to change. The price applicable to a Customer’s order is the price displayed or otherwise communicated by The Perth Mint at the time the order is placed, subject to contract formation under clause 2.3(c) or clause 2.4(a).
  2. The Perth Mint may correct any obvious and material pricing or product description errors displayed on the Website, in-store or in ordering materials.  

5. Payment

5.1 Payment requirements

  1. The Perth Mint will not dispatch, release or make available any Products until Cleared Funds for the order have been received in full.
  2. For Online Orders and Telephone Orders, unless otherwise expressly stated in these Terms, the Customer must ensure that full order price is received by The Perth Mint in Cleared Funds within three Business Days after receipt of an Order Confirmation.
  3. If a Customer wishes to confirm an Online Order or Telephone Order without paying the full order price upfront, The Perth Mint may, in its absolute discretion, require the Customer to pay a deposit before confirming the order. This option is generally only available for high-value orders. The amount of any deposit, and any conditions applying to the payment of the balance of the order price, will be determined by The Perth Mint in its absolute discretion.  

5.2 Payment conditions

  1. All payments must originate from a bank account held in the same name as the Customer, including the name recorded on the Customer’s Account (where applicable). The Perth Mint may reject, return or place on hold any funds received from a third-party account.
  2. The Perth Mint may reject, return or place on hold any funds received where payment cannot be verified or where doing so is reasonably necessary for fraud prevention, security, operational risk or compliance reasons.
  3. The Customer must ensure that the full amount payable to The Perth Mint is received without deduction, set-off or withholding. All bank fees, intermediary bank charges, foreign exchange costs and other transaction expenses associated with payments to The Perth Mint are borne by the Customer.
  4. The Perth Mint may request source of funds, or other verification information in connection with any payment where reasonably required for fraud prevention or risk management purposes.

5.3 Payment methods

  1. Accepted payment methods may vary depending on the Purchase Method or order value.
  2. The Perth Mint may amend accepted payment methods, transaction limits, surcharges and clearing times for operational, regulatory or security reasons.
  3. The Perth Mint Gift Cards are not redeemable for Online Orders or Telephone Orders.
  4. For Online Orders and Telephone Orders:
    1. payment can be made by Electronic Funds Transfer (EFT) or BPAY;
    2. credit or debit card payments are accepted up to AUD 50,000 per order (inclusive of any applicable card surcharge);
    3. where payment is made by card, the card will generally be debited within 24 hours after the order is confirmed;
    4. PayPal payments are accepted; and
    5. Real Time Gross Settlement payments and telegraphic transfer are not accepted.
  5. For In-Store Orders:
    1. EFTPOS, debit cards, credit cards and mobile wallet payments (including Apple Pay, Google Pay and Samsung Pay) are accepted, subject to the following transaction limits and requirements:
      1. for transactions up to and including AUD 15,000 (exclusive of any applicable surcharge), payment may be made without any additional verification requirements beyond those ordinarily required by the relevant card issuer or payment network;
      2. for transactions exceeding AUD 15,000 but not exceeding AUD 150,000 (exclusive of any applicable surcharge), additional verification requirements may apply before payment is accepted, including the entry of a PIN; and
      3. transactions exceeding AUD 150,000 must be paid using one of the payment methods referred to in clause 5.3(e)(ii).
      Where permitted by law, a surcharge may apply to transactions using the credit facility. No surcharge applies to EFTPOS debit transactions;
    2. EFT payments are accepted. BPAY payments may also be accepted where a biller code and reference number are provided at the time a price is fixed, provided that the Customer provides proof of payment to The Perth Mint upon request;
    3. the physical debit or credit card displaying the Customer’s name must be presented at the counter; and
    4. The Perth Mint Shop does not accept payment by cash, cheque, money order, buy now pay later providers, international currencies, cryptocurrencies or other alternative currencies, or payments made by third parties.

5.4 Non-payment or late payment

  1. If Cleared Funds are not received within the timeframe required under clause 5.1, The Perth Mint may, without liability to the Customer:
    1. cancel or refuse the order; and/or
    2. suspend or refuse further orders from the Customer.
  2. Where an order is cancelled or not accepted due to non-payment or late payment, The Perth Mint may recover from the Customer its reasonable administrative costs and any losses directly caused by the non-payment or delay, to the extent permitted by law.
  3. Nothing in this clause limits any rights or remedies available to The Perth Mint under these Terms or at law in respect of market risk, price movement or default by the Customer.   

6. Title and risk

  1. Title to the Products remains with The Perth Mint until full payment of the relevant order has been received in Cleared Funds.
  2. Risk in the Products passes to the Customer upon:
    1. delivery being completed in accordance with clause 7.1(e); or
    2. collection by the Customer. If the Customer fails to collect ordered Products within the required Collection Period (defined in clause 7.6(e)), risk in the Products passes to the Customer on dispatch.
  3. The Perth Mint may refuse to dispatch or release Products where any legal, regulatory, payment, identification, security or operational requirement under these Terms has not been satisfied.

7. Shipping and delivery (online and telephone orders)

7.1 General

  1. Delivery timeframes and logistics are subject to carrier availability, operational requirements and any logistics notices published on the Website. Any delivery timeframes provided by The Perth Mint or a carrier are estimates only and are not guarantees. The Perth Mint is not liable for delays caused by carriers, customs authorities or events beyond The Perth Mint’s reasonable control.
  2. The Customer must provide accurate and complete delivery details at the time of order. If delivery details are incomplete or incorrect, The Perth Mint may be required to delay dispatch, re-direct the shipment to a carrier depot for collection, or incur additional charges (including return or re-delivery charges), which will be payable by the Customer.
  3. In the case of residential or commercial addresses, the Customer must ensure that an adult person is present at the Customer’s nominated delivery address to receive the order at the time of delivery.
  4. The Perth Mint may select or change carriers at its discretion without prior notice to the Customer.
  5. Delivery is deemed to be completed when the carrier records delivery to the Customer’s nominated delivery address, unless the Customer proves otherwise.
  6. Any claim for non-delivery, missing items or loss in transit must be made promptly and in any event within 14 days after The Perth Mint records dispatch (or such longer period as may be required by the ACL), by giving written notice to the Online Orders team via the Customer Care page on the Website. Each claim will be assessed on a case-by-case basis, and The Perth Mint may investigate the claim as it considers appropriate (including engaging the carrier and requesting information from the Customer).
  7. The Customer must provide any information and supporting documentation reasonably requested by The Perth Mint to assist in investigating a delivery.
  8. The Perth Mint will not accept a claim for a “lost” or “missing” parcel where the Customer has not complied with these Terms, not provided accurate or complete delivery details, nor where the Customer’s act or omission materially compromises The Perth Mint’s ability to verify delivery.

7.2  Dispatch

  1. Orders are dispatched from The Perth Mint during Western Australian business hours, and expected dispatch dates and times are estimates only and not binding.
  2. Under no circumstances will any Orders be dispatched from The Perth Mint until full payment for the relevant Order has been successfully processed and received by The Perth Mint or is otherwise received in Cleared Funds, in each case in accordance with clause 5.
  3. On the day of dispatch from The Perth Mint premises, an email will be sent to the Customer’s nominated email address advising the shipping and tracking information.
  4. Dispatch timeframes are indicative only and may be extended where reasonably necessary due to:
    1. production constraints or stock shortages;
    2. abnormal or extreme market demand;
    3. supply chain or logistics disruption;
    4. security or regulatory requirements; or
    5. Force Majeure or events beyond The Perth Mint’s reasonable control.

7.3 Australian shipping and delivery charges

  1. Orders up to AUD 70,000 within Australia are shipped via standard courier as selected by The Perth Mint. The Perth Mint offers free standard shipping within Australia for any Online Order or Telephone Order of Products over AUD 300 where delivery can be fulfilled using The Perth Mint’s standard delivery methods and carrier arrangements. For orders below AUD 300, deliveries incur a flat rate shipping charge of AUD 10 (unless otherwise stated on the Website at the time of Order).
  2. Where an Order requires special delivery arrangements outside The Perth Mint’s standard delivery methods, including the use of a secure carrier or other arrangements required because of the value, size, weight, destination, urgency, security requirements or other operational requirements relating to the Order, additional shipping charges may apply. In those circumstances, the Online Orders team will liaise with the Customer to confirm delivery requirements and provide a specific freight quote and shipping instructions prior to confirming the Order.
  3. Australian shipments with an order value of AUD 70,000 and above require enhanced security arrangements. The Online Orders team will liaise with the Customer to confirm delivery requirements and provide a specific freight quote and shipping instructions.  

7.4 International shipping and delivery charges

  1. Orders shipped to destinations outside Australia are dispatched using an international standard courier nominated by The Perth Mint, although there is limited service to some locations and exceptions or additional conditions can apply. The Perth Mint offers free standard international shipping for any Online Order or Telephone Order of Products over AUD 300 where delivery can be fulfilled using The Perth Mint’s standard international delivery methods and carrier arrangements. For Orders below AUD 300, deliveries incur a flat rate shipping charge of AUD 35 (unless otherwise stated on the Website at the time of order).
  2. Where an Order requires special delivery arrangements outside The Perth Mint’s standard international delivery methods, including because of the value, size, weight, destination, urgency, security requirements, customs requirements or other operational requirements relating to the Order, additional shipping charges may apply. In those circumstances, the Online Orders team will liaise with the Customer to confirm delivery requirements and provide a specific freight quote and shipping instructions prior to confirming the Order.
  3. Certain carriers may require that an order with a total value of AUD 2,500 or more is delivered to a business address and not a residential address. Where this requirement applies, The Perth Mint may contact the Customer to confirm an eligible delivery address prior to dispatch and may place the order on hold or cancel the order if an eligible delivery address is not provided within a reasonable time. If a business address cannot be provided, please contact the Online Orders team.

7.5 International import charges and taxes

  1. Prices do not include overseas customs duties, foreign taxes, import VAT/GST, customs brokerage fees, additional clearance charges, or any other costs associated with importation or local customs clearance.
  2. These amounts are the sole responsibility of the Customer, including obtaining any import licences (if required) and providing any information required by local authorities for formal customs clearance in the country of destination.
  3. The Customer is required to check with the relevant local customs office prior to placing any order to confirm applicable duties, taxes, restrictions and clearance requirements.
  4. If the Customer refuses or fails to provide the required customs documentation or delivery is refused due to duties, taxes or fees and the shipment is returned to The Perth Mint, all costs associated with the return (including freight, insurance, customs and carrier fees) will be borne by the Customer (and may be deducted from any refund payable, to the extent permitted by law, including the ACL).

7.6 Click and Collect

  1. The Perth Mint’s Click and Collect service may be available for Telephone Orders and Online Orders, in accordance with these Terms. Where a Customer elects to use this service when placing an order, the terms of this clause 7.6 shall apply.
  2. Once the Customer’s ordered Products are in-stock and have been packaged for collection, The Perth Mint will issue the Customer an email notifying the Customer that ordered Products are ready to collect (Ready to Collect).
  3. Orders for in-stock Products are generally available to collect within 3 – 5 Business Days after full payment of the relevant order has been successfully processed and received by The Perth Mint in Cleared Funds. Collection timeframes are estimates only and not binding, and may be extended where reasonably necessary due to production constraints or stock shortages, abnormal or extreme demand, operational or security requirements, system outages, or events beyond The Perth Mint’s reasonable control, including during peak trading periods.
  4. Collection is available at The Perth Mint Shop during The Perth Mint’s published open hours.
  5. Orders for collection will be held by The Perth Mint for 14 days from the date the Ready to Collect email is issued to the Customer (Collection Period). If the Customer is unable to collect the order within this Collection Period, the Customer must contact the Online Orders team via the Customer Care page on the Website to discuss alternative arrangements.
  6. Orders must be collected in person and only by the individual whose name appears on the Order. For security and verification purposes, The Perth Mint does not permit collection by alternate individuals or third parties.
  7. Upon collection of the Customer’s order at The Perth Mint Shop:
    1. the Customer will be required to present the following documents:
      1. the Ready to Collect email (digital or printed); and
      2. a valid government-issued photo identification (such as a driver's licence or passport) that matches the name on the Customer’s order; and
    2. the Customer will be required to sign an acknowledgement or proof of receipt confirming that the order has been collected.
  8. The Perth Mint reserves the right to refuse the release of any ordered Products if a Customer is unable to provide the required identification documents in accordance with clause 7.6(g)(i)(B) at the time of collection.
  9. The Perth Mint reserves the right to cancel all or any part of an order without any liability if the Customer fails to collect the ordered Products within the Collection Period set out in clause 7.6(e). In the event of such cancellation, The Perth Mint will refund the purchase amount to the Customer’s original payment method.
  10. Customers may cancel a click and collect order in accordance with these Terms prior to collection by contacting the Online Orders team via the Customer Care page on the Website.
  11. The Customer is responsible for any additional shipping and handling costs resulting from the Customer’s failure to collect the ordered Products within the Collection Period.

8. Limitation of liability

  1. To the maximum extent permitted by law, and subject to clause 1.2, The Perth Mint’s total aggregate liability to the Customer arising out of or in connection with the supply, non-supply or delay in supply of Products, or otherwise arising under or in connection with these Terms (including in contract, tort (including negligence), statute, equity or otherwise), is limited to the amount actually paid by the Customer to The Perth Mint for the relevant Products giving rise to the claim.
  2. To the maximum extent permitted by law, The Perth Mint will not be liable to the Customer for any indirect, incidental, special, consequential, punitive or exemplary loss or damage of any kind, including (without limitation): 
    1. loss of profits, revenue, opportunity or anticipated savings; loss of investment value or market opportunity arising from bullion price movements; loss of business, contracts, reputation or goodwill; financing costs or increased procurement or replacement costs; 
    2. loss arising from delay in dispatch, delivery or availability of Products; or 
    3. loss arising from reliance on any market information, pricing, commentary or material published by or on behalf of The Perth Mint, 
    even if The Perth Mint has been advised of the possibility of such loss or could reasonably have foreseen it. 
  3. Without limiting clauses 8(a) and 8(b), The Perth Mint is not liable for any loss, damage or delay arising directly or indirectly from: 
    1. market volatility, price fluctuations or market suspension; 
    2. production constraints, refining or minting capacity limitations, or raw material shortages; 
    3. security, transport or carrier requirements or restrictions; 
    4. any act or omission of a third-party carrier, logistics provider or security provider; 
    5. any order suspension, refusal, cancellation or delay permitted under these Terms, including for regulatory, AML/CTF, sanctions, fraud, security or risk-management reasons;
    6. the Customer’s failure to provide accurate order, delivery, identification or payment information;
    7. any failure of payment to constitute Cleared Funds; or
    8. events beyond The Perth Mint’s reasonable control (including Force Majeure events).

9. Returns and refunds

  1. Subject to clause 1.2, The Perth Mint may, in its discretion (and on a case-by-case basis), agree to offer a refund for Products purchased via an Online order or Telephone Order where the Customer changes their mind or is otherwise not satisfied with the Product. Requests will only be considered where:
    1. the request is made within 30 days of the purchase date;
    2. the Customer obtains prior approval from The Perth Mint before returning the Product;
    3. the Product is returned unused, in its original packaging and in the same condition as when received; and
    4. the Customer pays all costs associated with returning the Product.
  2. If The Perth Mint supplies the Customer with an incorrect Product, the Customer may return the Product to The Perth Mint for:
    1. a replacement or exchange for the correct Product (subject to availability); or
    2. a refund,
    at no additional cost to the Customer.
  3. If a Product is damaged on delivery, the Customer may return the Product to The Perth Mint for:
    1. a replacement or exchange (subject to availability);
    2. a refund,
    at no additional cost to the Customer.
  4. The Perth Mint may require reasonable evidence of the incorrect or damaged Product before processing a refund, replacement or exchange under clauses 9(b) or 9(c).
  5. The Perth Mint’s refund guarantee does not apply to collector’s edition loose diamonds, special edition jewelled coins or Products purchased through an In-Store Order.    

10. Australian goods and services tax (GST)

All orders placed within Australia, including orders for delivery outside Australia, are subject to GST where applicable. Orders placed outside Australia for delivery within Australia are also subject to GST. Orders placed and paid for from outside Australia for delivery to overseas address are not subject to GST, provided the supply qualifies as a GST-free export under applicable Australian taxation laws.

11. Privacy

  1. Any personal information submitted by the Customer to The Perth Mint is subject to and will be handled in accordance with The Perth Mint’s Privacy Policy set out on the Website.
  2. The Customer agrees that, by using any Purchase Method to purchase any Products, the Customer has read the Privacy Policy, understood its contents and consented to its requirements.

12. Force majeure

12.1 Definition

Under these Terms, Force Majeure means any act, event or cause that is beyond the reasonable control of The Perth Mint, including but not limited to an act of God, act of any governmental agency, accident of navigation, war (whether declared or not), sabotage, riot, insurrection, civil commotion, national emergency (whether in fact or law), martial law, fire, lightning, flood, earthquake, landslide, storm or other severe weather conditions, explosion, power shortage, strikes, lock-outs or other industrial disturbance (whether or not involving employees of the party concerned), uncontrollable delays in transportation, inability to obtain any necessary equipment, facilities or qualified employees, epidemic, quarantine, radiation or radioactive contamination, cyber incidents or the effect of any applicable law, orders, rules or regulations.

12.2  Scope  

  1. If The Perth Mint is unable, wholly or in part, to perform any of its obligations under these Terms due to a Force Majeure event:
    1. The Perth Mint will give the Customer prompt notice of the Force Majeure event and, to the extent reasonably known, the expected extent and duration of the inability or delay in performance;
    2. the affected obligations of The Perth Mint will be suspended for the period and to the extent they are affected by the Force Majeure event; and
    3. The Perth Mint will, where possible, resume performance of those affected obligations under these Terms as soon as reasonably practicable after the Force Majeure event ceases to affect performance.
  2. Nothing in this clause affects any rights or risk allocation expressly set out elsewhere in these Terms.  

13. Complaints and dispute resolution

  1. If the Customer has a complaint in connection with an Order, Product, delivery or collection (including Click and Collect) or these Terms, the Customer may lodge the complaint by:
    1. submitting the complaint using the Customer Complaints Form available on the Website; or
    2. contacting The Perth Mint’s Online Orders team via the Customer Care page on the Website.
  2. The Perth Mint may request further information reasonably required to investigate and respond to the complaint (including the relevant order reference number, a description of the issue and supporting information). The Perth Mint will acknowledge receipt of the complaint within a reasonable timeframe and will use reasonable endeavours to investigate and respond as promptly as reasonably practicable, having regard to the nature and complexity of the complaint. Where the complaint relates to non-delivery, missing items or loss in transit, the requirements and timeframes in clause 7.1 apply.
  3. If a dispute arises between the Customer and The Perth Mint in connection with these Terms or an order, the Customer and The Perth Mint must use reasonable endeavours to resolve the dispute. Subject to any urgent requirement for interlocutory or injunctive relief from a court of competent jurisdiction, the Customer and The Perth Mint agree to first attempt to resolve the dispute through the complaint process set out in this clause before commencing court proceedings or any other formal dispute resolution process.

14. Severability, entire agreement

  1. If any provision of these Terms becomes invalid by law, regulation or proceeding, all other provisions remain in full force and effect.
  2. These Terms constitute the entire agreement between the Customer and The Perth Mint with respect to the transaction contemplated in these Terms and supersedes and extinguishes all prior oral agreements and understandings between the Customer and The Perth Mint with respect to the transaction.

15. Governing law and jurisdiction

  1. These Terms are governed by the laws of the State of Western Australia and applicable laws of the Commonwealth of Australia.
  2. The Customer and The Perth Mint submit to the non-exclusive jurisdiction of the courts of that State and courts which hear appeals in those courts.

16.  Variation

  1. The Perth Mint may amend or vary these Terms from time to time, by publishing an updated version on the Website. The Perth Mint recommends that the Customer review the Terms prior to placing an order to ensure awareness of the terms applying at that time.
  2. The Terms that apply to the Customer’s order are those in force at the time the Customer submits its order.

17. Waivers and remedies cumulative

  1. No failure to exercise and no delay in exercising any right power or remedy under these Terms shall operate as a waiver, nor shall any single or partial exercise of any right, power or remedy preclude any other or further exercise of that or any other right, power or remedy.
  2. The rights, powers and remedies provided to The Perth Mint under these Terms are cumulative and are not exclusive of any rights, powers or remedies provided by law.

Last updated 28 August 2026.